Orders placed through our website that ship to the continental 48 US states will ship for free, CURBSIDE or to a business dock only.
NO Additional Assistance will be provided
(Note: additional charges may occur for orders classified as “beyond” major metro areas or for additional delivery services.)
- WHITE GLOVE SERVICE is no longer available. For free and standard freight delivery, the driver will lower the crate off the truck and ask for a signature. Orders exceeding 96" in any dimension are subject to additional freight charges. No other assistance will be provided with standard delivery. Often pieces will exceed 100 pounds and require multiple people to carry and set up. If you require assistance please consider arranging and outsourcing additional local labor on-site or going through a local moving company to arrange. You will incur additional shipping charges if the delivery renders cannot be met.
- All orders shipping via a Freight carrier will receive a call 24-48 hours in advance from the freight carrier. Please not that UPS (smaller items) will not. See shipping policy link below for more info.
- Please review our shipping policy in its entirety.
By purchasing on our website, you agree to our shipping terms.
GENERAL MAINTENANCE
Wipe Dust with slightly damp lint free cloth. Clean food and liquid spills promptly. It is advisable to use coasters, placemats and trivets. Use protective pads under hot dishes. Cover the bottoms of all table legs with felt pads.
Do not use furniture polish or products that contain petroleum, alcohol, ammonia, or silicone.
Wood will expand and contract with seasonal humidity changes. Do not expose wood to extreme changes in humidity. Maintain consistent humidity levels of 40-60 % to minimize movement in the wood and prevent warping. Do not place wood in direct sunlight. Over time, air and sunlight will change the color of natural wood. Occasionally rotate the items placed on your wood furniture to allow a more uniform color to develop.
Our Swilley's Wood conditioner is only intended to be applied over unfinished wood surfaces. Outdoor tables, should be covered when not in use as direct sunlight and other weather can be very damaging.
QUESTIONS: . 855-966-3466 (855-WOOD-GOODS)
WARRANTY
All furniture made by Urban Wood Goods has a 5 year limited warranty. We will repair or replace (at our option) any faulty product deemed to have been caused by manufacturing defects. Reclaimed, dimensional planks of lumber have inherent inconsistencies, natural defects and irregularities that are part of their unique nature. These are considered to be desired effects. Solid wood adjusts different times of the year to the moisture content of the air. In a sense the wood breathes. Wood will also adjust to the moisture content of your of space and its surroundings. You may notice your slab wood furniture piece move slightly and develop small cracks or dips. This is normal. Slab furniture cannot be compared to other solid wood furniture pieces. This product will have movement during its life and this is just the nature of natural wood slab furniture.
Custom Reclaimed Wood Tables, Desks, Benching, Dining tables, Conference Tables, Shelving Units, and More!
At Urban Wood Goods we build each piece of furniture made-to-order with 100 year-old plus, aged reclaimed wood from the Chicago area. Looking for a particular size you don't see on our site? We offer semi-customization on most of our products.
or call to find out more about how we can create the custom furniture that's perfect for your space. Commercial and residential project inquiries welcomed. Discounts available to the trade.
Click on the "hot spots" below to see ideas for how and what you can customize. Lead time is 4-6 weeks typically.
